Custody InsightsConsulting
Enquiries
Start a confidential enquiry
Every enquiry is read and answered by a senior adviser — usually within one working day, and the same day if you mark it urgent. Nothing you tell us is shared with any third party without your written instruction. We are not solicitors; this is independent operational guidance, not legal advice.
What happens after you send your enquiry
1. A senior adviser reads it — personally
Enquiries are not sorted by a system or triaged by a call centre. A senior ex-Prison Service adviser reads your enquiry the same working day where possible, and responds within one working day — the same day if you marked it urgent.
2. A free, confidential discovery call
We arrange a call by your preferred method, at a time that suits you. You tell us where things stand; we tell you plainly what happens next in the system and what we would do first. No forms, no pressure, no charge.
3. A written scope, agreed before any fee
If you decide to instruct us, we confirm in writing exactly what we will do, the time it will take, and the cost — every engagement is charged at £250 per hour (ex VAT), with fixed packages available. Paid work begins only after you have agreed that scope.
4. One named adviser from start to finish
You keep the same senior adviser throughout — someone who knows your case, your establishment and your family, and who answers when you ring. Urgent matters at any stage are prioritised the same working day; call 020 8087 4832 if you can't wait for a reply.
Prefer to pick a time yourself rather than wait for a reply? Book a free discovery call directly on our bookings page. And before you write, you may find your question already answered on our FAQ page or in our free guides.