Custody InsightsConsulting
Free guides
Practical guidance, written by ex-Prison Service practitioners
Every guide is free to read and download, written against published HMPPS policy and gov.uk guidance for England and Wales. We are not solicitors — this is operational guidance to complement your legal team, not replace it.
Families, partners and next of kin
6 min read
The Emergency Safer Custody Call Script for Families
Exactly what to say, who to ask for, and what to record when raising a welfare concern with a prison in England and Wales.
Families, employers and first-time clients
8 min read
Understanding HMPPS: The Family Plain-English Glossary
ACCT, IEP, OMU, Cat-D, ROTL, HDC — the terminology you will hear from staff and letters, decoded without jargon.
Individuals facing custody and their families
9 min read
First 24 Hours in Custody: What to Expect
Reception, first night and induction across the prison estate in England and Wales, step by step and in order.
Families, partners and next of kin
7 min read
How to Support a Family Member in Prison (England & Wales)
Where to reach them, how money and visits work, and what to do when something goes wrong — the complete first weeks, in plain English.
Families of individuals awaiting sentencing
6 min read
What Families Need to Know Before Sentencing
What actually happens in the hours after a custodial sentence — and the practical steps that make the first weeks easier for everyone.
Defence solicitors and direct access counsel
7 min read
What Solicitors Need to Know About Operational Custody Reality
What actually happens between the dock and the wing — the operational facts that strengthen mitigation and keep clients stable through the process.
Free discovery call
Facing custody, or supporting someone who is?
The first conversation is confidential, free of charge and carries no obligation. We are not solicitors — legal representation stays with your legal team.